Twelve questions your buyers ask, put live to ChatGPT, Gemini and Perplexity. Send your website and market; we send the report. No meeting needed.
No charge
Independent AI visibility diagnosis, with a plan your team can act on.
Genivista measures the Gap: how far your company is behind the competitor ChatGPT, Gemini, Perplexity, Claude and Google AI Mode recommend instead, why, and what to fix first. For B2B companies in Ireland and the UK.
All we need is your website and the market you want measured. We send the report. No charge, no meeting.
“Which quality management software providers should a mid-sized medical device maker shortlist?”
Three providers are worth considering:
The commercial risk
Often far fewer than hear about your leading competitor. In this illustrative case, about 7 in every 10 buyers who ask AI for a shortlist see the leader, and about 2 see you.
The other 8 still buy. They arrive at a sales conversation with a shortlist already formed, if they arrive at all, and nothing in your CRM records the shortlists you were left off.
Why the Gap
Measure the distance to the competitor AI recommends instead. That distance, in points, is the Gap, and it is the one number that tells a board whether it is winning.
Increasingly, in AI. Buyers ask ChatGPT, Gemini, Perplexity, Google and Claude which providers to consider, and arrive with a shortlist already formed. Nothing in the CRM records the shortlists you were left off.
Because winning is not a climb to 100%. It is a contest against the companies your buyers compare you with, so the number that matters is the Gap: the leading competitor's visibility minus yours, in points.
Every lost answer traces to one of four causes: AI never found you, found you but chose someone else, confused you with another business, or knew you but found less proof. Each needs a different fix and a different person.
Every action has a named owner, a timing and a brief, ranked by how much of the Gap it closes. Independence is the guarantee behind it: Genivista takes no fee from whoever does the work, so the order of the plan has no agenda.
| Company | Share of AI answers naming it |
|---|---|
| Leading competitor | 72% |
| Your company | 18% |
| The Gap | 54 points |
A score out of 100 tells you how visible you are. The Gap tells you whether you are winning: how many points separate you from the competitor AI names most often for the questions your buyers ask.
The Gap system
Three products, each answering the question a leadership team asks next. All fixed fee; none a retainer.
Twelve questions your buyers ask, put live to ChatGPT, Gemini and Perplexity. Send your website and market; we send the report. No meeting needed.
No charge
A seven-day diagnosis across six buyer personas and five AI platforms. Every lost answer is traced to its cause and turned into an Action Register with owners.
Seven days. Fixed fee.
The same locked questions, run again at the end of every quarter and compared with the Audit baseline, so the board sees what moved and why.
Fixed fee per quarter. No retainer.
The four causes
Every lost answer has one of four causes. Each needs a different fix, and usually a different person to own it.
AI could not read your site, or never came across you in the sources it searches when a buyer asks.
Usual owner: website or digital lead
AI knew you existed, but a competitor answered the buyer's question more clearly, more specifically or more often.
Usual owner: marketing lead
AI mixed you up with a similarly named company, an out-of-date description or the wrong category.
Usual owner: marketing, with whoever manages your listings and profiles
AI found more independent evidence for the competitor: reviews, case studies, press coverage and listings it trusts.
Usual owner: communications, with sales and customer success
What the diagnosis revealed
Each of these companies came in confident about its position. In every case the diagnosis surfaced something they could not see, and the plan was theirs to act on.
Taxworld · Ireland
A strong reputation and Google rankings, but absent from AI recommendations in its own category while buyers increasingly started there.
What they took away: Exactly where AI left them out and which sources to address, from an independent read rather than a sales pitch.
“AI wasn't mentioning us at all in our own category — shown to us live, with nothing being sold at the end of it. That's why we trusted it.”
Maas Precision · Ireland
AI described Maas as a general engineering firm rather than a specialist medical device manufacturer. In device procurement, that misclassification is as damaging as absence.
What they took away: A precise account of why the miscategorisation was happening and what to correct, then theirs to act on.
“They pinpointed exactly why AI had us in the wrong category and gave us a clear plan to fix it. Refreshingly straight.”
LPI Group · Ireland
Sustained SEO investment, with no independent read on whether any of it translated into AI visibility.
What they took away: For the first time, an independent answer on whether the SEO spend was working for AI, with no agency marking its own homework.
“For the first time we had an independent answer on whether our SEO investment was doing anything for AI visibility.”
Summize · UK
Excellent reviews, but in formats AI doesn't draw on. When buyers asked AI about the category, weaker competitors were recommended instead.
What they took away: The specific sources driving the displacement, and a clear order in which to address them.
“AI was recommending weaker competitors ahead of us. They showed us precisely which sources were driving it, and we acted with our own team.”
De Novo Solutions · UK
Months after a significant repositioning, AI still described the old version, briefing buyers wrongly before first contact.
What they took away: A map of every source keeping the old narrative alive, and an independent plan to displace it.
“Months after our rebrand, AI was still telling the old story. They mapped every source keeping it alive and handed us a plan. Genuinely useful.”
Platform by platform
Different buyers use different assistants, and each chooses its sources differently. A Gap that is narrow on one platform and wide on another shows which kind of evidence is missing.
For most B2B categories, the most likely place a buyer asks who to work with.
Measured in: Gap Check, Gap Audit
Searches the live web and often quotes company websites directly, so changes can register within weeks.
Measured in: Gap Check, Gap Audit
Shows its sources, so it is favoured by analysts, consultants, clinicians and senior buyers in professional services, medtech and financial services.
Measured in: Gap Check, Gap Audit
Widely used in enterprises. If you sell to enterprise buyers, this is where many of their questions are asked.
Measured in: Gap Audit
Reaches anyone who searches on Google, often before they see a single link or advert.
Measured in: Gap Audit
For the sceptic
Four reasons: it is measured against your peers, from your buyers' questions, with real answers you can read, by a firm with nothing to sell you but the finding.
A score out of 100 cannot tell you whether you are winning. The Gap compares you with the direct competitor AI recommends most, because that is who takes your place on the shortlist.
Questions are written blind, from the category alone, for each person on a buying committee. Questions built from your own website tend to flatter you; these cannot.
Answers are recorded live, as a first-time buyer would see them. Every number opens the actual answers behind it.
Only the market is chosen. The questions and scoring are set by the method and cannot be edited, and Genivista sells no content, fixes or retainers.
Why it needs measuring every quarter
Yes, often and without notice. A position measured once is out of date within months, and fixes that look obvious do not always hold.
Reddit's share of ChatGPT Search citations fell from 3.83% to 0.52% between late July and mid-August 2026, a drop of about 86%, in two steps on 8 and 14 August. The tracker describes the figure as provisional.
Source: “Reddit's ChatGPT citation share fell 86 percent and nobody can explain the timing”, Antonio Fernandez, Relevant Audience, , reporting Promptwatch data. Read the source
Ahrefs tracked 1,885 pages that added structured data against matched controls and found no meaningful uplift in citations on Google AI Mode or ChatGPT. The pages were already heavily cited, and the window was 30 days.
Source: “We Tracked 1,885 Pages Adding Schema. AI Citations Barely Moved.”, Louise Linehan, Ahrefs, . Read the source
Independence
Anything that would give the plan an agenda. Genivista takes no fee from whoever does the work, so the order of the plan reflects only how much of the Gap each action closes.
Genivista is an independent AI visibility diagnosis practice for B2B companies in Ireland and the UK. It measures the Gap: how far a company is behind the competitor AI recommends instead, why, and what to fix first. Founded in 2022 by Neil Harte and based in County Wexford, Ireland, Genivista takes no fee from whoever does the work.
Neil Harte leads every diagnosis, with Jim Stafford (UK Managing Director), Sarah Crawford (Project Manager) and Sean Kennedy (Consultant). About Genivista and the team
Insights
Three places to start. Each article answers one question in plain English, with its sources.
An AI visibility score shows how often AI names you, not whether you are winning. Why the right measure is the Gap: the distance, in points, to the competitor AI recommends most.
A large share of B2B buyers now use AI early — before contacting any vendor — to understand a category and assemble a shortlist. The decisive moment has moved upstream, into an answer you never see.
AI visibility tools give you a score — useful as a tripwire, but a number is not a diagnosis. Why scores measure without explaining, why two tools disagree, and how measurement and diagnosis fit together.
Questions buyers ask
Select a question to see the answer.
AI visibility is whether AI assistants such as ChatGPT, Gemini, Perplexity, Claude and Google AI Mode name, describe and recommend your company when buyers ask. It matters because buyers increasingly ask AI who to consider before they contact anyone, so the shortlist forms before your sales team is involved. If AI leaves you out, misdescribes you or recommends a competitor, you may never know you lost the conversation.
No. SEO is about ranking in a list of links; AI visibility is about whether an AI assistant understands you and puts you forward in a written answer, which uses different signals. A site that ranks well on Google can still be missing from AI answers. A Gap Audit shows whether your SEO investment is reaching AI, and where it is not.
Generative engine optimisation (GEO) and answer engine optimisation (AEO) are names for the work that improves AI visibility. Genivista is not an optimisation agency. We measure the Gap, diagnose its causes, set the order of the work and verify whether it worked; your team or partners carry it out. Diagnosis before optimisation.
A Gap Check asks ChatGPT, Gemini and Perplexity. A Gap Audit and each Gap Pulse cover five: ChatGPT, Gemini, Perplexity, Claude and Google AI Mode. Other assistants, such as Microsoft Copilot, can be added where your buyers use them; we weight the mix to where your buyers research rather than measuring breadth for its own sake.
Very likely. AI assistants build their view from everything they have found about you, including old press, old pages and old listings, and a rebrand on your own site does not update that on its own. Finding and displacing the sources that keep the old story alive is one of the most commercially valuable parts of a Gap Audit.
Usually, yes. Being invisible is one job: build presence. Being miscategorised is two: un-teach the wrong story, then teach the right one, and the wrong story gets more expensive to unwind the longer it stands. If AI compares you with the wrong competitors, it is worth catching early.
AI draws on sources it trusts. In Ireland that includes the business and technology press (Silicon Republic, Irish Tech News, The Business Post, The Irish Times, Business Plus, Business & Finance, ThinkBusiness), State agencies (Enterprise Ireland, IDA Ireland), industry bodies, review sites and structured directories (LinkedIn, Crunchbase, Clutch, Wikidata). Which of them shape your category is specific to you, and mapping them is part of a Gap Audit.
Three things decide it: AI can read your site, your pages say plainly who you are and who you serve, and the sources AI trusts in Ireland mention you accurately. Start by measuring what AI says about you now with a Gap Check, then fix the specific causes, usually a handful rather than everything.
Generative engine optimisation (GEO) is the work of improving how often and how accurately AI assistants such as ChatGPT, Gemini, Perplexity, Claude and Google AI Mode name and recommend a company. It is related to SEO but uses different signals: clear descriptions of what a company does, independent proof such as reviews and comparisons, and presence in the sources AI trusts.
They repeat what the sources they trust say about a category. Assistants that search the live web weigh current pages, reviews, comparison articles and directories; assistants that lean on training weigh long-established coverage. A company that is described clearly and consistently, and backed by independent proof, is more likely to be put forward.
Usually because the sources it reads disagree or are out of date: an old description, a similarly named business, a directory in the wrong category or a LinkedIn record that doesn't match the website. Publishing one agreed description, word for word, on every channel is often the quickest fix.
Assistants that read the live web, such as Gemini, Perplexity and Google AI Mode, can reflect changes within weeks. Assistants that rely more on training, such as ChatGPT and Claude, typically catch up over several months. That is why the Gap is re-measured every quarter rather than once.
No. A Gap Check is a short, no-charge report showing how far you are behind the competitor AI recommends most, from 12 buyer questions asked live on ChatGPT, Gemini and Perplexity. It sizes the Gap and shows where it appears. A Gap Audit explains why it exists and what to fix first, across six buyer personas and five AI platforms.
Only your website and the market you want measured, such as Ireland, the UK or the US; if you sell in several, give us your largest market. Genivista runs the Check and sends you the report. No meeting, call or form is needed, and there is no charge or obligation.
You agree owners, order and targets at a one-day closing workshop, then your team or partners act on the Action Register. Each quarterly Gap Pulse then reruns the same measurement, so the board sees whether the Gap is closing and which actions moved it.
No. A Gap Pulse is a quarterly re-measurement with an executive report and a two-hour presentation, at a fixed fee agreed in advance, with no implementation work and no minimum term. Because Genivista takes no fee from whoever does the work, its verdict on whether the work is paying off stays independent.
No. Nobody can guarantee what an AI assistant will recommend, and Genivista does not promise rankings, citations or a set reduction in the Gap. We provide an independent, evidence-based view of what is happening, why and what to fix first, and an independent read each quarter on whether it is working.
Yes. We identify the sources that place you in the wrong category and the order in which to correct them, so accuracy is fixed before anything is amplified. The Gap Check already shows whether AI puts you beside your real peers or in a different conversation.
It can, for eligible companies: the Gap Audit's scope is approved as qualifying for Enterprise Ireland's Digital Discovery grant, which supports Irish businesses engaging an external digital expert. Eligibility and approval rest with Enterprise Ireland, not Genivista, and our grant guide explains who qualifies and how to apply. Read the Digital Discovery grant guide
Yes, if the measurement allows for it. Genivista asks the same locked questions several times, on fixed platforms, from a fixed market, and states a margin of error. Changes inside the margin are reported as no meaningful change.
Yes. Each report is shared with you through a private link and is not published or indexed. Genivista never publishes client results or names without written permission.
Tracking software can show that a gap exists; it cannot tell you why, who should fix it or what to do first. Genivista is a consultancy, not a software product. We turn AI answers into what they mean for your pipeline: where you are displaced, by whom, why, and a ranked plan with owners.
You may well use them to fix it; the question is whether they should be the only party diagnosing it. A web agency tends to see a technical problem, an SEO agency a search problem and a PR agency an authority problem, each through the lens of what it sells. Genivista identifies the cause independently, before you decide who fixes it.
Because implementation should follow diagnosis, and a good diagnosis makes implementation faster. We have no commercial interest in whether the fix is SEO, PR, content, web work or positioning, so the plan is not shaped by what we would otherwise sell. Every action has a named owner, a timing and a brief, so your team or partners can start quickly.
Most lean teams don't, and capacity is usually the real barrier rather than knowing what to do. We ask at the start who will do the work and how much time they have, and size the plan to fit, including the three actions that matter most if you can only do three. Many of the highest-value moves cost focus rather than budget.
A strategist. Every engagement starts with measurement, but our lens is commercial: AI visibility as pipeline, competitive position and buyer perception, with a ranked plan for what to fix first. Technical housekeeping such as structured data is part of the diagnosis, never the headline.
It is an emerging field in Ireland with three kinds of provider: AI-visibility software tools, agencies adding it to an existing service such as SEO, marketing or web, and independent advisers. Genivista is the independent option: we measure what AI says about you against your leading competitor and hand you a plan your team can act on, with no stake in who carries it out and no tool to renew.
Genivista is an independent AI visibility consultancy based in County Wexford, Ireland, focused on how AI assistants describe, compare and recommend B2B companies in Ireland and the UK. We know the Irish sources, directories and industry bodies that AI draws on here, which is where a local read beats a global tool.
Genivista is based in County Wexford, Ireland, and works with B2B companies in Ireland, the UK and beyond. Jim Stafford, UK Managing Director, leads our work with UK-based clients. Each Gap Audit measures one market; another market, such as the UK or the US, can be measured as a separate, comparable run.
Yes, that is the intention. Every action in the Action Register comes with a brief written to be handed to whoever does your marketing, web or PR work, in-house or agency. There is no dependency on Genivista to carry out any of it.
B2B companies whose buyers research and shortlist before they buy, in Ireland, the UK and beyond: technology and software, professional services, financial services, medical devices and life sciences, and industrial and engineering firms among them. What matters is that buyers ask AI who to consider, not the sector.
No. Genivista measures with its own engine, Gap, and every finding is interpreted by people who explain what it means for your pipeline. Clients receive reports and a plan, not a software licence or subscription.
Send your website and the market you want measured, or your largest market. We send you a Gap Check report, at no charge and with no meeting.